Within 14 days of purchase, we accept exchanges and refunds on our clothing line!
We only ask that the following requirements are met:
The items must be in original condition, with all tags remaining in place, including hygiene seal.
Items must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
The shipping cost incurred for returning items to Ocean Couture or Shark Couture for an exchange or refund are not covered or reimbursed by us.
If you are exchanging, you only need to return the pieces you wish to exchange.
For a refund, the full set must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom.
You can request a return authorisation (RA) from your account order history. Simply click the order you wish to return goods from.
On the bottom of the next page, select [Request return authorisation]. You will be presented a list of goods which are legible to return. Select the goods and complete the registration.
Please note we are unable to be held liable for the loss of your package being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
Our warehouse is based in Belgium, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
We try and process returns as quickly as possible, but we do ask for 48 hours to be able to process your return.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number.
If you're refunding, we will refund you through ´the same method you used to pay´, and email you once completed.
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please use request return authorisation (RA) from your account order history.
Simply click the order you wish to return goods from. On the bottom of the next page, select [Request return authorisation]. You will be presented a list of goods which are legible to return. Select the goods with return reason 'damaged during transport' and complete the registration.
We will personally assist you and sort out your problem as quickly as possible, as soon as we received your registration and at least 1 picture from your damaged product at firstname.lastname@example.org or email@example.com.