Privacy policy

What is the return policy ?

Taking into account the nature of the article (sensitive to hygiene), we only accept exchanges within 14 days of purchase!
We only ask that the following requirements are met:
The items must be in original condition, with all tags remaining in place, including hygiene seal.
Items must not have been worn, washed or altered in any way.
Exchanges will be issued excluding the original shipping cost.

 

Are returns free ?

The shipping cost incurred for returning items to Ocean Couture or Shark Couture for an exchange are not covered or reimbursed by us.

 

Do I need to return the whole set ?

If you are exchanging, you only need to return the pieces you wish to exchange.
We cannot issue refunds for a (partial) return of a top or bottom.

 

How do I organize a return ?

You can request a return authorisation (RA) from your account order history. Simply click the order you wish to return goods from.
On the bottom of the next page, select [Request return authorisation]. You will be presented a list of goods which are legible to return. Select the goods and complete the registration.

Please note we are unable to be held liable for the loss of your package being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

 

Where do I send my return to ?

Our warehouse is based in Belgium, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!

 

How long does it take for my exchange to be processed ?

We try and process returns/exchanges as quickly as possible, but we do ask for 48 hours to be able to process your return.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number.
 

What if my order arrives damaged, or there is a fault ?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please use request return authorisation (RA) from your account order history.
Simply click the order you wish to return goods from. On the bottom of the next page, select [Request return authorisation]. You will be presented a list of goods which are legible to return. Select the goods with return reason 'damaged during transport' and complete the registration.
We will personally assist you and sort out your problem as quickly as possible, as soon as we received your registration and at least 1 picture from your damaged product at returns@oceancouture.eu or returns@sharkcouture.eu.